How to shop/browse on the SSV website

STEP - 1
Put your mouse over the "Products" button under the banner image on our web site.
STEP - 2
A list of categories will drop down under this button.
Choose the product category of interest to you - eg. "Products By Model" by clicking on it.
STEP - 3
Some categories will present you with a list of products, & the rest will present you with a search page with drop downs boxes to help find exactly what you want.
STEP - 4
Add your desired products to your shopping cart
STEP - 5
Proceed to the check out & pay for your items

Placing an order

Ordering products from Sydney Special Vehicles can be done by these methods:-
1. Secure Order Form on the SSV website . 24 hours a day.
2. By telephone or fax. Ph . 02 9981 7799. Fax-02 9981 7711 Open 5 days.
3. By mail or email - sales@ssv.com.au
4. In person at our premises in Cromer, Sydney.
From most trade businesses like: - Auto Spare Parts businesses (eg Autobarn stores, Bursons stores, Auto One stores), Smash Repair Businesses, Car Customising Businesses, New & Used car businesses.

Make a note of the part numbers of the products which you are interested in from our web site & go into your local Automotive business & ask them to order these parts for you.

Business hours -
Monday to Friday 9am till 6pm
Saturday CLOSED
Sunday - CLOSED

NOTE - When ordering, please supply the following information:- name delivery address phone number goods required when required make, model, and built date of vehicle if applicable intended payment method

Payment options

PAYMENT OPTIONS for AUSTRALIAN CUSTOMERS
These methods of payment are acceptable when ordering and buying SSV products:
- CREDIT CARDS SSV accepts the following credit cards:
* VISA
* BANKCARD
* MASTERCARD
* AMERICAN EXPRESS

Select this option on our web site order form as you order.

NOTE - YOU WILL OFTEN BE REQUIRED TO PROVE THAT YOU ARE THE CARD HOLDER Customers can use either the secure website order form, or the credit card information can be phoned, faxed or mailed in.

DIRECT DEPOSIT You can also deposit payments into SSV's bank account at any bank Australia wide. Call SSV for details - PH: 02 9981 7799. Select this option on our web site order form as you order.

PAYPAL Select this option on our web site order form as you order. It does not matter if you have a Paypal account or not, you can still choose this option. PayPal’s industry-leading fraud prevention measures and their one-of-a-kind method of keeping your financial information private, make them a very safe way to pay online.

CHEQUES Customers can also pay by cheque. Bank, Credit Union, Company or Personal cheques are accepted, however goods will not be sent until the funds are cleared. Select this option on our web site order form as you order.

MONEY ORDERS Available at any Post Office. Do not send cash in the mail. Select this option on our web site order form as you order.

EFTPOS These payment methods are also available to our customers, however these transactions must be made in person in our showroom.

PAYMENT OPTIONS for OVERSEAS CUSTOMERS
DIRECT DEPOSIT The preferred method of payment for overseas customers by direct deposit into SSV's bank account. This can be done from any bank in the world. Select this option on our web site order form as you order.

PAYPAL Select this option on our web site order form as you order. It does not matter if you have a Paypal account or not, you can still choose this option. PayPal’s industry-leading fraud prevention measures and their one-of-a-kind method of keeping your financial information private, make them a very safe way to pay online.

CREDIT CARDS SSV will not accept payment by credit card from overseas customers. This due to the lack of a suitable system for doing this safely from a merchant's point of view. ie. We are not guaranteed payment without your signature on the credit card voucher.

Delivery of products

AUSTRALIAN CUSTOMERS ONLY
Products ordered from SSV will be sent to you buy one of these carriers:
* NQX & TNT TRANSPORT -Mainly used for delivery of medium to large parcels Australia wide (road freight).
* AUSTRALIA POST - Mainly used for delivery of small to medium parcels Australia wide. eg. Gear knobs, steering wheels, sports pedals, style dials, tail lights, bonnet vents & driving lights.
* GO LOGISTICS & CLIPPER PARCELS - Mainly used for delivery of parcels in these areas - Sydney Metro Area, Newcastle, Central Coast, Wollongong, Canberra, & Blue Mountains Areas.

The carrier used will depend on:-
- size of the parcel.
- destination of the goods.
- type of goods ordered.
- which carrier is the best priced for your orders destination.

When you place an order with SSV, our intention will be to process it and send it that day if it is in stock. In the situation that your order, or part of your order is not in stock, one of SSV's sales staff will contact you and inform you when your order will be ready to dispatch. With the majority of parts this will be within two days. If you would like to use your own carrier to deliver your order, this is okay, (please indicate this clearly when ordering) however, please remember SSV can only guarantee the safe delivery of your goods if our own carriers are used. This applies especially to fibreglass body kit parts, many freight companies we have used in the past had difficulty with regular safe delivery of this type of freight.

DELIVERY INFORMATION for OVERSEAS CUSTOMERS

SSV can arrange for your orders to be sent to any Country by either air or sea freight. If you would like a quote for delivery of SSV products to your address, please send an email quoting the following information:-
* Products required.
* Delivery address.
* Nearest major airport, seaport or City.
* Do you prefer the parts to be delivered by air or sea freight? A quote will be sent to you as soon as possible. Use the "currency converter" on any of the product pages of the web site to convert our quote to your own currency. Remember that the currency exchange rates are regularly changing!

How to contact SSV

Phone & Fax
If dialing in Australia:-
Phone - 02 9981 7799
Fax - 02 9981 7711
International callers dial:-
Phone - Country code + 61 2 99817799
Fax - Country code + 61 2 99817711
Email
Product enquiries - sales@ssv.com.au
Order enquiries - sales@ssv.com.au
Web site problems - sales@ssv.com.au
Street Address-
Our street address is:- Unit 36, 32-34 Campbell Ave, Cromer, Sydney, Australia, 2099

Trading hours
Monday to Friday - 9.00am until 6.00pm
Saturday - Closed
Sundays - Closed

How to locate SSV

Street Address- Our street address is:- Unit 36, 32-34 Campbell Ave, Cromer, Sydney, Australia, 2099


Web site pricing

* ONLINE STORE PRICING Sydney Special Vehicles has separate pricing for Trade & Retail customers. The Sydney Special Vehicles web site is now set up to display different pricing to our various customer groups. These different groups are:

RETAIL CUSTOMERS AUSTRALIA - You will see Retail pricing including GST. Prices do not include installation and/or painting unless stated otherwise on the product page. You may also Register to receive extra benefits.

TRADE CUSTOMERS AUSTRALIA - Sydney Special Vehicles have separate pricing levels for trade businesses & the public. SSV encourage trade businesses to advertise & resell our products.

In order to see your separate trade prices, you will have to register your business via this website. You can view the normal retail site any time, but to see the correct trade pricing you will have to enter your email address & password in the Log-in box on the left hand side of the home page. Trade registrations will normally take up to 24 hours to process. This means that you will only see retail pricing untill SSV's web site staff set your correct user group. If you need this process to be done faster please call Steve White at SSV on - 02 9981 7799.

Installation of products

If you are one of our many customers outside of Sydney, and you want to know who to go to for installation of SSV products, contact our sales staff for information. We have a huge network of trade resellers and installers around Australia. These businesses include:- smash repairers, car customising businesses, new and used car dealerships, and spare parts outlets.

Painting of products

SSV have been painting & supplying painted parts since 1987. - Only the best quality 2 pack painting materials are used. - Colour matching is guaranteed. - All paintwork is guaranteed.

Do we ship overseas?

Yes, SSV can arrange for your orders to be sent to most Countries by either air or sea freight. If you would like a quote for delivery of SSV products to your address, please send an email quoting the following information:-
* Products required.
* Delivery address.
* Nearest major airport, seaport or City.
* Do you prefer the parts to be delivered by air or sea freight?

A quote will be sent to you as soon as possible. Use the "currency converter" on any of the product pages of the web site to convert our quote to your own currency. Remember that the currency exchange rates are regularly changing!

Security

* SECURITY Sydney Special Vehicles uses the latest technology available to protect your credit card information whilst being transmitted over the Internet. You can place your orders at our web site using SSL encryption (the Internet standard for secure transactions) or you can telephone or fax your card information to us if you do not feel comfortable with trading online. Internet Explorer displays a padlock on the bottom right of the screen. In Netscape Navigator,you can tell that you're in the secure mode when an unbroken key or padlock appears on the bottom left corner of your browser window. Another way to tell that a Web site is secured by SSL is when the URL (or web address) begins with https: instead of http:

Privacy

Sydney Special Vehicles has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: www.ssv.com.au Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders to our customers. Financial information that is collected is used to bill the user for products and services. If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact the Administrator of the Sydney Special Vehicles web site.